Privacy Policy
Last Updated: October 27, 2023
1. Introduction
CuraLink ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telemedicine platform and services. We comply with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws.
2. Information We Collect
We collect several types of information from and about users of our platform, including:
- Personal Identification: Name, email address, phone number, and date of birth.
- Health Information: Medical history, symptoms, diagnoses, and treatment plans (Protected Health Information or PHI).
- Insurance Information: Provider name, policy number, and group ID.
- Payment Information: Credit card details (processed securely via Stripe).
3. How We Use Your Information
We use the information we collect to:
- Provide and manage your medical consultations.
- Process payments and insurance claims.
- Communicate with you about your care and account.
- Improve our platform and services.
- Comply with legal and regulatory requirements.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal and health information. All sensitive data is transmitted via Secure Socket Layer (SSL) technology and encrypted in our database. Access to PHI is strictly limited to authorized medical personnel and support staff who need the information to provide care.
5. Your Rights
Under HIPAA and other privacy laws, you have the right to:
- Access and receive a copy of your medical records.
- Request corrections to inaccurate information.
- Request a restriction on how your information is used or shared.
- Receive an accounting of disclosures of your PHI.
6. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact our Privacy Officer at privacy@curalink.com .